It goes without saying that the fans who are already in possession of a ticket for the match away to SC Paderborn will be refunded. Please take the following points into consideration.

  1. Tickets purchased through TSG Hoffenheim can be returned via the ticket shop at the PreZero Arena. If you bought tickets by purchase order, please use the processing form.
  2. Ticket orders in the Online Shop will be reimbursed automatically over the next two to three weeks. Customers do not have to do anything about this themselves. TSG shall transfer the amount (minus possible shipping fees) back via the method of payment used for the purchase.

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