Tickets for the game against Holstein Kiel (26 October at 18:30 CET) are now on open sale as of 8 November (10:00 CET). Each member may buy up to eight tickets. Please note that the event will only be visible in the ticket portal after you have logged in. If you have any questions or problems, please contact firstname.lastname@example.org. Tickets went on sale to members on 6 October.
As for TSG's previous Bundesliga home games, the usual hygiene regulations apply at the stadium. Masks (FFP 2 or medical masks) must be worn in the stadium until you reach your seat. Tickets will be sold for seats in a chequerboard pattern*. Further requirements for entry into the arena are the 3G rules (negative coronavirus rapid test within 24 hours of the game or evidence of vaccination or recovery from Covid-19). In addition, as in the past season, we will allocate time slots for entry again – you will find these updated before each game on our homepage under the menu item Hygiene Concept – at the bottom under "Downloads".
Changes to contact tracing:
In coordination with the Department for Health and Public Order, contact tracing can now be mapped via the ticket purchaser (invoice recipient). This means the LUCA app/TSG guest registration is no longer necessary. In order to track chains of infection as part of a series of measures to combat the corona pandemic, it is necessary (based on legal obligations or official orders, for example) for TSG Hoffenheim to record the contact details of the purchaser and, if necessary, pass them on to the authorities at their request. The purchaser or invoice recipient of the tickets shall additionally be obliged to retain the relevant information (surname, first name, address and telephone number) of other ticket users if he/she passes on purchased tickets to third parties for use. In particular, in the event of a proven case of coronavirus infection in the PreZero Arena, TSG Hoffenheim may be obliged to pass on this data as well as the time and duration of the visit to the PreZero Arena to the relevant health authority so that it can contact the purchaser and/or ticket holder in order to trace and interrupt chains of infection as quickly as possible. The health authority will then contact the actual ticket purchaser and, if necessary, request the contact details of the ticket users who were in the stadium with the ticket purchaser.
Tickets will go on general sale at 10:00 CET on Friday 8 October 2021. Each fan may purchase up to eight tickets. Tickets are available exclusively through our Online Shop. Tickets already went on sale to season ticket holders on 29 September.
Please note: We expect to be able to inform you in October/November 2021 about the possible sales of classic season tickets for the second half of the season. We have deliberately decided to wait and observe the continuing dynamic developments in the coming weeks before making a final decision.
In order to ensure smooth and fast access to the PreZero Arena, we ask all fans to use the digital access procedure. You can find the rules and information below. As part of the review of the documents under the 3G system, there will be an earlier check before you get to the actual entry control point. All visitors must have their ID card/passport and one of the 3G documents ready for inspection. Children up to and including 14 years of age are not required to provide proof!
For all visitors who bring the required documents with them in digital form (Corona-Warn-App, LUCA app or CovPass) and have uploaded rapid digital tests in the Corona-Warn-App and LUCA app, there will be "Fast Lanes" at each access point for faster access. Experience has shown that checks of "analogue" 3G documents may take a long time.
IMPORTANT: We ask you to always pass on this information when you are also buying tickets for third parties.
- 1. Compulsory mask wearing
- Wearing an FFP2 or medical mask is mandatory at all times in the PreZero Arena until you reach your seat. Other masks, for example masks made of fabric or fan scarves, are not accepted.
- 2. The 3Gs: COVID-19 test, evidence of vaccination or recovery from a previous infection
- In order to enter the PreZero Arena, all ticket holders aged 15 and over must use one of the following options:
Option A: Tested (Rapid antigen test or PCR)
A negative COVID-19 test result (rapid antigen test, not older than 24 hours or PCR test, not older than 48 hours). The results of lateral flow tests done yourself at home will not be accepted!
The following test deadlines therefore apply for the home match against Holstein Kiel:
Rapid antigen test: Monday 25.10.2021 - 20:30 CET
PCR test: Sunday 24.10.2021 - 20:30 CET
All older tests are no longer valid on match day. Please pay careful attention to these dates!
We recommend: Download either the LUCA app (download for Android / iOS) or the Corona-Warn-App (download for Android / iOS) on your mobile phone. Book a test at a test site in Germany that works with the Corona-Warn-App or the LUCA app: You can book your appointment directly in the app by tapping on the calendar icon.
Corona-Warn-App: You can find suitable test sites for the Corona-Warn-App throughout Germany at https://map.schnelltestportal.de/
- On match day, have your mobile phone with the LUCA app or the Corona-Warn-App ready. Show your test results in conjunction with your ID card/passport at the 3G check point.
- All other regional testing sites that are not affiliated with the LUCA app or Corona-Warn-App are also permitted. However, they cannot be used for the "Fast Lane" or "Digital 3G evidence" lines. Experience has shown that the checks will take longer as a result of this.
Option B: Fully vaccinated
- Your vaccination will only be considered valid if you have received the second dose, provided it is a two-dose vaccine.
- At least 14 days must have passed since your final dose.
- Only vaccinations with COVID-19 vaccines recognised by the Paul Ehrlich Institute will be accepted.
- Your proof of vaccination must be provided in digital form (Corona-Warn-App, LUCA app or CovPass) or by a vaccination certificate – we urge all visitors to the stadium to use the digital form in order to be able to use the "Fast Lane" at the 3G check points.
Option C: Recovered
You are considered to be fully recovered if:
You have been infected with COVID-19 within the last 6 months and more than 28 days ago. The infection must have been evidenced by a positive PCR test, which you must present.
If you were infected with COVID-19 more than 6 months ago (the infection must have been evidenced by a positive PCR test that you must present) and you provide evidence that you have received a dose of COVID-19 vaccine. The proof of vaccination must be presented. Only vaccinations with COVID-19 vaccines recognised by the Paul Ehrlich Institute will be accepted.
Since 12 July 2021, the Corona-Warn-App (version 2.5.1) can also be used to store EU digital COVID recovery certificates. We urge all visitors to the stadium to use the digital form in order to be able to also use the "Fast Lane" at the 3G check points.
*Chequerboard pattern means: Always one seat space between you and the next person. For this reason, we cannot offer you your regular seats from the 2019/20 season. Here is an example of how the seats are distributed (occupied seats are shown in green, unoccupied in grey):
Please support our Hygiene Concept and adhere strictly to the place specified on the ticket. Only if all visitors adhere to the checkerboard pattern specified by the authorities will it be possible to waive the mask-wearing obligation at your seat!